Privacy Policy
CRSHomes.ca Privacy Policy
Effective Date: January 1, 2024
This Privacy Policy outlines how CRSHomes.ca (“we”, “us”, “our”) collects, uses, discloses, and manages your personal information. It also describes our privacy practices on the CRSHomes.ca website (the “Website”) and through other interactions with consumers.
Collection and Use of Personal Information
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Guest Registry: When you visit a CRSHomes sales center and complete a guest registry form, we collect contact information such as your name, address, email address, phone numbers, and optional details like housing situation, reasons for moving, desired housing features, family status, age group, household size, and income.
- We use this information to understand your needs, find suitable homes, and send tailored communications about developments, products, and services.
- We also use aggregated data to understand our customers and improve our offerings.
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Buying a Home: When you purchase a home from CRSHomes, we collect information from the Agreement of Purchase and Sale (AoPS), including purchaser names, contact information, property details, and purchase amount. This information is used to facilitate the transaction.
- We also collect identification and a deposit cheque for verification purposes.
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Warranty Registration and Requests: Registering for a new home warranty or making a warranty request involves collecting your name, email address, mailing address, phone numbers, and property closing date. This information is used to complete the registration and fulfill your warranty needs.
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Website Registration: Password-protected areas of our website may require personal information like name, phone number, address, email address, and a chosen password. This information is used to provide and manage your online account or service your requests.
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Marketing Communications: When you sign up to receive information about CRSHomes developments or related products and services, we collect your contact details like name, phone numbers, addresses, and email address. We use this information to send you communications via mail, email, text, or phone based on your expressed interests. You can unsubscribe at any time through the unsubscribe link in our communications or by contacting us (details below).
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Customer Service: When you contact us with a comment, complaint, or question, we may request information to identify you (name, address, phone number) and additional details relevant to your inquiry (lot number, warranty enrollment number, development, community, etc.). This information helps us answer your questions, address your concerns, improve customer service, and enhance our product and service offerings. We may also use this information to manage our relationship with you and provide quality customer service.
Disclosure and Sharing of Your Personal Information
We will not
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Service Providers: Your information may be shared with designated third-party service providers who assist us with website maintenance, information form hosting, additional website services, email delivery, and other functions related to our business or services.
- Service providers receive only the information needed to perform their tasks and are not authorized to use your information for their own marketing purposes.
- Your information may be maintained and processed by us, our affiliates, or third-party service providers in Canada, the US, or other jurisdictions. In foreign jurisdictions, your information may be subject to local laws and accessible by courts, law enforcement, or governmental authorities.
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Legal/Compliance: CRSHomes, its affiliates, and service providers may disclose your information in response to a legal warrant or order, to investigate breaches of agreements or violations of law, or to detect, prevent, or suppress fraud, as permitted by applicable laws. Your information may also be disclosed to establish, exercise, or defend legal claims and prevent harm to persons or property.
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Sale of Business: Personal information may be provided to third parties in connection with a business transaction,
such as a sale, merger, or reorganization of CRSHomes.
Internet-Based Advertising, Information About Our Website, and Cookies
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Website Usage Information: We collect IP addresses and information like browser type, operating system, page requests, and average time spent on the Website. This information helps us understand website activity, improve the Website, and monitor its performance.
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Tracking Tags, Web Beacons, and Cookies: The Website uses tracking tags, web beacons, and cookies to understand which pages you visit. This helps us tailor the Website to your preferences and other visitors’ needs.
- Cookies are data stored on your hard drive to recognize you when you return to the Website. They are used on login sections, customizable features, and to personalize your experience and deliver relevant products.
- Our Website is not designed to respond to “do not track” signals from browsers.
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Internet-Based Advertising: You may see CRSHomes advertisements on other websites through third-party advertising networks. These networks may use tracking technologies to collect information about your website visits and online behavior to deliver targeted ads.
- You may opt-out of targeted advertising through the Digital Advertising Alliance of Canada or Google’s Ads Settings.
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Analytics: We may use third-party analytics services like Google Analytics to collect and analyze information about Website usage. This helps us improve user experience and understand how the Website is used.
- You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.
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Social Media: The Website may include social media features that allow you to share content on social platforms. When you interact with these features, you may allow us to access certain information associated with your social media accounts.
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Third-Party Links: The Website may contain links to other websites that we do not own or operate. These websites have their own privacy policies, and we are not responsible for their practices.
Retention and Safeguards
- We maintain reasonable security measures to protect personal information from loss, theft, unauthorized access, and other threats.
- We restrict access to personal information on a need-to-know basis.
- We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law
Access to Your Personal Information
You have the right to access, update, and correct your personal information that we hold. You can request access by contacting us using the information below.
Changes to the Privacy Policy
We may update this Privacy Policy periodically. We will post the updated policy on the Website. Your personal information will be treated in accordance with the Privacy Policy in effect at the time of collection, unless you consent otherwise.
Contact Us
If you have any questions about this Privacy Policy, please contact us: